Customer Care
If you wish, we can provide you with a fully itemised written estimate before any work is carried out and we will always seek your approval before we do any additional work on your vehicle.
Our technicians have the skills required to complete the job on your car in a professional manner.
We choose to fit parts of equivalent quality to those originally fitted by the manufacturer of your vehicle.
Our objective is always to complete the work on your vehicle on time. If - for whatever reason - your car is not going to be ready as promised, we will make every effort to contact you in good time.
At the end of each job we will give you a report on:
- What we have done.
- Any work identified in the course of that job which need not be undertaken immediately, but may soon be required.
- We will record all the servicing completed on your vehicle in your service record book. This may enhance the resale value of your vehicle by demonstrating that you have had it regularly maintained by a quality garage.
- We promise a qualified member of my staff will be available to answer quickly and courteously any questions or problems you may have.
In the unlikely event of us being unable to resolve a problem to your satisfaction, we offer the free services of - and will abide by the decision made by - an independent arbitration service.
Above all, we pride ourselves in always offering high standards of workmanship and friendly, helpful service.